FAQs

POPULAR QUESTIONS

Fibre OpticS

What areas of Spain do you cover with Fibre Optic Service?

Ahimas Europa cover all of the Mainland Spain and the Islands with over 10 million homes able to have our Fibre Optic service from March 2018.

What can I do if you don’t have coverage in my town?

Firstly, we will take your details and request Fibre Optic service to be prioritised in your town and the more “pre-orders” we have the quicker our network will arrive. Secondly we will give you the best possible ADSL speed available in your area and as soon as our Fibre Optic service is available you will be upgraded with no permanency or other charges applied.

How quick can I have service installed?

Service can usually be installed within 2 weeks of approving an order and we will keep you fully informed of progress to ensure that the installation will be completed in a stress free manner.

ADSL

What areas of Spain do you cover with ADSL Service?

Ahimas Europa cover all of the Mainland Spain and the Islands with this service and if Telefonica can provide this service we can also offer this solution.

Can I upgrade to Fibre Optic service when coverage is in my town?

Firstly, we will try to upgrade all ADSL services to Fibre Optic Internet and your details will remain on our system requesting this service to be prioritised in your town and the more pre-orders we have the quicker our new network will arrive. Secondly we will give you the best possible ADSL speed available in your area and as soon as our Fibre Optic service is available you will be upgraded with no permanency charges applied.

How quick can I have service installed?

Service can usually be installed within 1 weeks of approving an order and we will keep you fully informed of progress to ensure that the installation will be completed in a stress free manner.