Fixed Line calling in Spain has never been so easy…
- FREE CALLS - Europa Network clients call each other for FREE 24/7!
- Call the UK from ONLY 1 CENT PER MINUTE!
- GUARANTEED BEST PRICES IN SPAIN!
The benefits of a Landline Service with Europa Network include :
| Reduce your Telefonica bill by at least 40% | Simple 7 days-a-week tariff |
| No dialling prefix or PIN numbers | No call connection charge |
| Per-second billing | Online billing |
| No binding contract | No other provider can match our offers! |
Things to consider when choosing your telephone provider :
- Ask for and check ALL the "Terms & Conditions"
- Can they confirm that your charges will be the cheapest available?
- Can they provide the full range of services that you need, in one easy to understand bill?
- Can you reduce your bill to the minimum, without compromising quality or service levels?
- Do they speak your language, (especially important if something goes wrong)?
Landline Service : Frequently Asked Questions
- How soon can I start using the service?
- Your line will be activated on our network within 24 hours. You will then need to start using our prefix code 10787 until your line has been preselected - approximately 10 working days.
- How will I know when I can stop using the prefix code?
- You will receive a text message, email and/or a phone call as soon as we have been notified by Telefonica.
- Do I dial the prefix code just for international calls?
- No, you use the prefix code for all calls other than those starting with 900, 901 and 902.
- Will all my calls be charged by Europa Network?
- If you have switched to Europa Line Rental, then yes, all calls will be charged by us. If you are only using Europa Network for cheap calls, then no, calls starting with 901 and 902 will still be charged by Telefonica.
- Do I still keep the same phone number?
- Yes.
- If I dial 0800 numbers in the UK, are they still free?
- No, calls to 0800, 0845, 0870 are charged at premium rate from outside of the UK.
- Are there different call rates for different times of day?
- No, our rates are the same 24 hours a day, 365 days a year.
- When will I receive my bill?
- We raise our invoices on the 1st of each month. If you have an email address, a fully itemised bill will be sent to you straight away, otherwise you will receive a copy through the post.
- I cannot view the attachment on the bill you've emailed me.
- You will need to download Adobe Reader here.
- How can I pay my bill?
- We will take payment directly from your bank account by direct debit on the 8th of each month, or if you prefer, you can give us credit card details and we will debit your card directly.
- If I have trouble paying my bill, what should I do?
- Contact Accounts either via phone or email.
- What happens if my direct debit fails?
- You will receive an automatic email, text message or we will call you. The bill can be paid by Transfer or over the phone by Credit/Debit card. If payment is not received 3 days after notification has been sent, your service will be disconnected.
- I'm having issues with my Telefonica bill, what can I do?
- Due to Data Protection, Telefonica will not discuss any information with anyone other than the account holder.
- I'm moving, and I have cancelled my bank account, how will I pay my final bill to Europa?
- Call us and we will discuss the options.
- I can receive calls, but I cannot make any, what should I do?
- You will need to call us as there may be a few answers to this question.
- I can make calls, but I cannot receive them, what should I do?
- If you have switched to Europa Line Rental, call us and we will investigate the problem. If you are only using Europa Network for cheap calls, then you will need to contact Telefonica in this case, as Europa can only control your outgoing calls.
- Will I still receive bills from Telefonica?
- If you have switched to Europa Line Rental you will not receive any more Telefonica Bills. If you are only using Europa Network for cheap calls, then yes, you will receive bills from Telefonica - for your line rental plus any calls to 901 and 902 numbers.
- What do I do if I have any other services on my line with Telefonica?
- If you have applied to transfer your Line Rental to us then we will take care of cancelling everything. If you are only using Europa Network for cheap calls, you will need to cancel your additional services directly with Telefonica.
- How can I speak to an English-speaking operator at Telefonica?
- Dial 1004. Say the word "ENGLISH" after each recorded message and you will be transferred to an English speaking operator.
- Can I still use my answerphone?
- Yes this is a paid-for line feature set up with Telefonica and will be unaffected if you are using Europa Network for cheap calls. If you have applied to transfer your Line Rental to us then this service will be FREE with Europa Network, no need to do anything - we will handle the transfer.
- I have free Spanish calls with my ADSL through Telefonica, what should I do?
- To continue receiving free calls you will need to dial the Telefonica prefix code 1077 whenever making Spanish fixed line calls.
- How do I change my Message Service to English?
- Pick up your receiver, when you have listened to all the messages, Press 1 to change personal options, Press 4 to change language, Enter the code 0000, Press 3 for other languages, Press 1 for English, Press 1 to confirm. Replace the receiver. Your message service should now be in English.
The lowest cost Line Rental in Spain
Europa Network can now not only offer you the facility of moving your line rental away from Telefonica,
but for a one-off line transfer fee of 10€ we can reduce your monthly costs to only 13€.
THAT’S LESS THAN TELEFONICA OR ANY OTHER PROVIDER IN SPAIN!
The benefits of taking out Europa Network’s Line Rental package include:
- One monthly bill (no more Telefonica bills)
- You can keep your existing number
- All support is in English
| EUROPA NETWORK | TELEFONICA | |
|---|---|---|
| Fixed Line Rental | 13€ | 13,97€ |
| Voicemail | FREE | Pay Extra |
| Caller ID | FREE | Pay Extra |
| Call waiting ID | FREE | Pay Extra |
| Call divert (if busy) | FREE | Pay Extra |
| Call connection charge | FREE | Pay Extra |
What do you need to do?
Just call 965 796 736 and our staff will explain everything to you in a straightforward and simple manner.
Line Rental : Frequently Asked Questions
- How do I change my landline from Telefonica to Europa Network?
- It is simple to make the change; just give Europa Network a call, send in a copy of your Telefonica bill and we will do the rest!
- How much does it cost to transfer my line over to Europa?
- There is an initial 10€ administration fee in the first month your line is with us, and the monthly charge is only 13€.
- How long does it take to be transferred?
- The transfer process takes between 4 to 6 weeks to complete.
- Will I lose my existing phone number?
- NO, you will keep your existing phone number!
- Is there a minimum term contract with Europa landline rental?
- There is no minimum term contract with landline rental.
- Do I need to cancel with Telefonica first?
- Europa will handle the transfer process completely so you should not cancel your line with Telefonica.
- Will I have any loss of service? Will my phone be cut off?
- NO, there will be no loss of service in the transfer process.
- Do I have to return my Telefonica telephone?
- If you rent a phone from Telefonica you should return it after your line has been transferred over.
- What happens if I have a problem with my phone line after I have transferred over? Do I still contact Telefonica?
- NO, if you have any problems with your phone line you contact Europa and we will fix the issue!
- How will I know when the line has been transferred to Europa?
- Europa will contact you as soon as your line has been transferred over.
- How do I change my Message Service to English?
- Pick up your receiver, when you have listened to all the messages, Press 1 to change personal options, Press 4 to change language, Enter the code 0000, Press 3 for other languages, Press 1 for English, Press 1 to confirm. Replace the receiver. Your message service should now be in English.
HAVE TRUST AND CONFIDENCE IN EUROPA NETWORK
Europa Network is the only Spanish telephone company with independently audited and certified Management Systems - ISO 9001 servicing the expatriate community.
