ADSL Broadband Internet, Dial-Up and Free Spanish Landline calls

ADSL Broadband in Spain in your language

Europa can supply you with a standard ADSL service (fast Internet using your telephone line), or, in certain locations, our high-speed Wireless service, Europa Wireless.

Europa Network has been supplying ADSL services for several years, and we have thousands of satisfied customers using this product. This package is particularly good for residential customers.

The Europa Network ADSL Broadband package includes :

ADSL Speed	Standard Tariff
1 Mbps / 300 Kbps	29.50€
1 Mbs / 300 Kbps (with 30€ minimum call spend per month *)	19.95€
3 Mbs (with 30€ minimum call spend per month *) + FREE Europa TV - IPTV	24.95€
3 Mbs + FREE Europa TV - IPTV	34.50€
6 Mbs (with 30€ minimum call spend per month *) + FREE Europa TV - IPTV	25.95€
6 Mbs + FREE Europa TV - IPTV	35.50€

* 30€ minimum call spend per month means that your call charges for the month will be a minimum of 30€, however many calls you make.

Telefonica determines your ADSL zone and speed. In principle, the closer you are to your local telephone exchange the better the speed. We can get you up and running in no time.

What do you need to do?

ADSL Service : Frequently Asked Questions

I have ADSL with another provider - is it easy to switch to Europa?

The changeover to Europa is very easy, just call our Sales Team and they will talk you through the process.

How long does it take once I place my order?

Your ADSL should be Live within 20 working days from the date the order was placed.

How will I know when my ADSL is Live?

We will send you a router to install with simple instructions. Once all 4 lights are green you will be Live. If you have any problems call the Technical Support Team who will talk you through the set up while you are on the phone.

What do the lights mean on my router?

• Power light:
  • No light: There is no power. Make sure the router is plugged in, and check the on/off switch at the back.
  • Solid red: Leave for one minute. If it stays Red try another power socket.
  • Flashing red and green: Change to a different power socket.
  • Solid green: Power is stable.
• Ethernet light:
  • Off: Your computer is either off, or you have your Local Area Connection disabled, or you have a problem with your LAN card.
• DSL light:
  • No Light: Remove any filters which may be atached to the phone line. Try another phone socket in the house.
  • Flashing green: Remove any filters which may be atached to the phone line.
  • Solid green: DSL is connected. If you still can't get the Ethernet light, call us.
• Internet light:
  • Off: The router is not authenticating. Leave it for a few minutes, if there is still no light, try to reconfigure the router.
  • Solid / flashing green: The internet should now be working. If it isn't, call us.

Where can I test my ADSL speed, and what kind of results can I expect?

The best site to check your ADSL speed is www.speedtest.net. From here you will be presented with a GLOBE, on this globe there will be numerous blue pyramids, you will need to click on the yellow pyramid. There will be only one. This will then test your speed. Your results should be Download: Approximately 850kbps and Upload: Approximately 250kbps.

Dial-Up Service

The Europa Network Dial Up service is the perfect solution for the very low Internet users, so if all you want to do is to check emails or book flights, then this is the service for you.

This service is also great for people who just want to access the Internet while they are in Spain enjoying their extended holiday periods, as all our packages are monthly so can be suspended with just 1 week’s notice.

We have a full range of Dial-Up options ranging from “Pay as you go” up to 60 hours per month!

The Europa Network Dial-Up package includes :

Our packages range from "Pay as you go" to a monthly solution for only 4.50€!

"Pay as You Go"	1.5 cents per min. (per second billing)
Up to 12 hours per month	4.50€ per month - minimum call spend of 15.00€ per month
Up to 20 hours per month	9.95€ per month
Up to 30 hours per month	14.95€ per month
Up to 60 hours per month	25.95€ per month

What do you need to do?

Dial-Up Service : Frequently Asked Questions

How quickly can I get connected to the Dial-Up service?

You will be activated to our service within 24 hours. Some settings will need to be input on your computer - this is straightforward and will take approximately 5 minutes.

What is the Dial-Up number?

The number to dial is 909 400 151

How can I find out my Europa Dial-Up username and password?

Your username is your telephone number@europa and your password is your telephone number eg. USERNAME: 965796736@europa PASSWORD: 965796736

My Dial-Up useage has increased, how can I change to a more suitable package?

Call the Sales Team on 965 796 736 and they will be happy to advise you on all the options available. All Dial-Up packages are charged monthly so any changes will take place on the 1st of the following month.

Why does my Dial-Up time out and disconnect when I'm downloading emails?

This is most likely because someone has sent you an email with a large attachment and the Dial-Up is unable to download this email. You need to go to the appropriate site for your email address. i.e. @europa-network.com means go to www.europa-network.com, @gmail.com means go to www.gmail.com. Once you have logged into your account via the web server please delete any emails you have already received and any that are more than 400 Kb.

Since being with Europa, my Telefonica email address no longer works

Although you have an email assigned with another company, if you stop using their services, they retain the right to cancel this email service. If the problem persists for a few days then you may have to get another mail provider. We have the ability to provide you with an email address and will be happy to do so.

I can't remember my email password

There is unfortunately no way to get your password if you don't know it or have it logged anywhere. There are certain procedures to reset accounts and reset your password, but these are often long winded, unhelpful and require information that you are less likely to have than your actual password.

Can I get a Europa Network email address?

Yes, just call the Technical Support Team on 965 796 736 and they will be happy to help you create an email address.

I don't have a Spanish email. Why can I receive emails in Spain, but not send them?

It is unfortunate but if you use Outlook express or Windows Mail it renders the outgoing segment of your mail provider defunct when outside of the country where your provider resides. To combat this you can do one of two things:

1. You can simply go to the appropriate website for your email address and just use the Web server to browse your mail eg. go to the TalkTalk website and check your mail there, or
2. The alternative is to create another temporary email address to send emails. You can set this up on Outlook Express or Windows Mail and it will work simultaneously with your default mail provider. Therefore you will receive mail from both addresses at the same time, but only have the ability to send from the newer account. You can create a mail account with us if you wish.

I'm going away for a few months, can I suspend my Dial-Up service?

Of course you can! All we request is written confirmation via email.